Microsoft Office Outlook Hanging On

[Walter Glaser]

Hello,
Eurekalog works fine. But after an Error is occured and the dialog comes up,
the Send-Error-Report doesn't work for Microsoft-Office-Outlook. Although,
if Outlook is startet already, the message appears and it's possible to send the message.

What I use is Windows Vista with Microsoft Outlook 2007. The e-mail send-mode options is configured for an e-mail-client.

My supposition is that maybe the MAPI-Call is in simple mode and not extended mode?

Thank's for help.

Walter

[Kevin McCoy]

You have just scratched the surface of bug reporting and management if you are using only emailed EL bug reports.

Have you considered using a bug tracking web server like Mantis (http://www.mantisbt.org/)?

Mantis works great with EurekaLog and works around any Email issues you run into with doing the bug report transmission on the client PC.

EurekaLog in your application code can be configured to log in to the Mantis web site, send its log, screen shots and anything else you'd like it to attach and log out. Since virtually all customer firewalls allow outbound HTML, you have a very high likelihood that the error log will get through.

Mantis can be configured to send you an email when a new EurekaLog bug report comes in. Since the Mantis web site is under your control, you are assured of uninterrupted email service. Mantis emails have an HTML link in them that logs you in to the web server and shows you the bug report.

Mantis allows you to categorize, prioritize and assign bugs to individual programmers. You can optionally allow your users to access the Mantis web site to track the progress of their bug reports, or to manually enter new ones. You can also turn this feature off.

Mantis, Apache, PHP and MySQL (the 4 components of a Mantis web site) are all open source, free software, and you can run them on any PC with an Internet connection. Its really hard to beat FREE.

HTH!

Kevin G. McCoy

Walter Glaser wrote: Hello, Eurekalog works fine. But after an Error is occured and the dialog comes up, the Send-Error-Report doesn't work for Microsoft-Office-Outlook. Although, if Outlook is startet already, the message appears and it's possible to send the message. What I use is Windows Vista with Microsoft Outlook 2007. The e-mail send-mode options is configured for an e-mail-client. My supposition is that maybe the MAPI-Call is in simple mode and not extended mode?

[Alex]

My supposition is that maybe the MAPI-Call is in simple mode and not extended mode?

Yes, EL uses Simple MAPI API to work in E-Mail client mode.

if Outlook is startet already, the message appears and it's possible to send the message.

Can you verify your issue on other machine, please? I have a Vista and Outlook (I have 2003, not 2007 though) works ust fine.