Send to Mantis bug "invalid insert request"

[Tarifer]

Hi,
this topic is not first for this bug,
but I found condition for it.

If Mantis user access level is "initiator" (it can not fill "assign to"), then I see error message "Invalid insert request" after send report.

If Mantis user access level is "editor" or higher (can fill "assign to"?), then it sent report without error messages.


I think, if user have sufficial access level, the EurekaLog must send report with empty "assign to" and without error message too.

Thanks,
Dmitry Ukolov.

P.S. I use EurekaLog 6.0.21.

[Tarifer]

But sometimes it show "invalid insert request" again ... I am confusing.

Can You give more information about Mantis integration, or make some debug option for logging input and output data?



Hi,
this topic is not first for this bug,
but I found condition for it.

If Mantis user access level is "initiator" (it can not fill "assign to"),
then I see error message "Invalid insert request" after send report.

If Mantis user access level is "editor" or higher (can fill "assign to"?),
then it sent report without error messages.


I think, if user have sufficial access level, the EurekaLog must send report with empty "assign to" and without error message too.

Thanks,
Dmitry Ukolov.

P.S. I use EurekaLog 6.0.21.



--
Tarifer

[Tarifer]

Previous post is my, I forgot change my nic, sorry.

But sometimes it show "invalid insert request" again ... I am confusing.

Can You give more information about Mantis integration, or make some debug option for logging input and output data?



Hi,
this topic is not first for this bug,
but I found condition for it.

If Mantis user access level is "initiator" (it can not fill "assign to"),
then I see error message "Invalid insert request" after send report.

If Mantis user access level is "editor" or higher (can fill "assign to"?), then it sent report without error messages.


I think, if user have sufficial access level, the EurekaLog must send report with empty "assign to" and without error message too.

Thanks,
Dmitry Ukolov.

P.S. I use EurekaLog 6.0.21.



--
Tarifer

[Alex]

Hi,

if user have sufficial access level
How can EurekaLog know that? If you use user with low-priviledges - leave "Assign to" empty.

[Tarifer]

Now it leaves Mantis's "assign to" field empty anyway (even if it is non-empty in EurekaLog options).

I think, empty "assign to" better (for me).

I try use empty "assign to" in EurekaLog options.
Before I supposed it is obligatory field...

Thanks.



Hi,


Quote:
---------
if user have sufficial access level
---------
How can EurekaLog know that? If you use user with low-priviledges - leave "Assign to" empty.



--
Alex

Best regards...

Alexander - *EurekaLog Support Team*

[Alex]

Hi,

Were you able to solve this issue? Is there anything that we can do for you?

[Tarifer]

I make some investigations.
I trace requests and response and saw error message in response HTML:
"File upload failed. File is not readable by Mantis. Please check the project settings." After I change "upload_tmp_dir" in PHP.ini, reports upload correctly.
It some strange. Some reports before were uploaded without errors.

And sometimes EurekaLog don't attach BugReport.zip in report (may be, it read error list and not attach files duplicate errors?). HTML trace for that report has not request to attach files, and that reports completed without error (and without BugReport.zip too!).




Hi,

Were you able to solve this issue? Is there anything that we can do for
you?



--
Alex

Best regards...

Alexander - *EurekaLog Support Team*

[Alex]

Hi,

may be, it read error list and not attach files duplicate errors?
If you send the same error on bug-tracker twice - no file will be uploaded in second case. That's by design.

[Tarifer]

Hi,
I increase POST limit in IIS as described in
http://www.banmanpro.com/support2/File_Upload_limits.asp
, and error does not occurred more.




Hi,

Were you able to solve this issue? Is there anything that we can do for
you?



--
Alex

Best regards...

Alexander - *EurekaLog Support Team*

[Alex]

Hi,

Thank you for letting us know! This would help us in the next time.