D2010 and Eurekalog 6.0.22 and Intraweb bug

[Joel]

When I get an error under Intraweb and Delphi 2010, I can see the Eurekalog error page but it nolonger displays a button at the bottom of the error to allow me to continue in the application.

Please fix this. This is very annoying to my customers.

Thanks

[Alex]

Hi,

Exuse us for the delay, but we were trying to reproduce your situation.

Unfortunately, we were unable to reproduce it. We always got the expected button at the end of the error page.

1. Can you send us a demo?

2. Can you send us your saved error page?

3. Can you also try to reproduce your situation in new empty application?

4. Do you have JavaScript enabled?

5. What browser and OS do you use? Can you check this with other browsers?

[Joel]

I have not had time to setup a demo yet, but I just got the error again on
Ie8.

It actually gives the Eurekalog output but cuts off (probably at 4000 char). so the button is never displayed.

Really what would be ideal is to have the button at the top of the page instead at the bottom. When the end user gets an error they really do not know what they are looking at anyway.

Is there a way I can move the button to the top?



Hi,

Exuse us for the delay, but we were trying to reproduce your situation.

Unfortunately, we were unable to reproduce it. We always got the expected button at the end of the error page.

1. Can you send us a demo?

2. Can you send us your saved error page?

3. Can you also try to reproduce your situation in new empty application?

4. Do you have JavaScript enabled?

5. What browser and OS do you use? Can you check this with other browsers?



--
Alex

Best regards...

Alexander - *EurekaLog Support Team*

[Alex]

Hi,

I do not see any limitation on HTML text size, so demo would be appreciated.

However, your suggestion about moving button to top is quite interesting - we need to think about it.

[Joel]

Alex,

I think I figured out what the problem is. When using D2010 and IW10 if there are any special characters in the Html template, the page is no longer fully loads to the browser.

You must be using special characters in your output some of the time because it does not happen on every error.

The reason I found this is because I was having the same problem with a template of mine. I had an embedded register trademark. Once I changed it to use the html verion of "®" my template started to work.

I also found that using the ` instead of the ' apostrophe will also cause the hmtl to render properly.

I hope this helps.

Joel



Hi,

I do not see any limitation on HTML text size, so demo would be
appreciated.

However, your suggestion about moving button to top is quite interesting - we need to think about it.



--
Alex

Best regards...

Alexander - *EurekaLog Support Team*

[Alex]

Hi,

Thank you very much for the feedback.

However, I didn't understand your situation fully. Were you able to resolve your issue? If yes - then how? As far as I understood, you're talking about changes in your template. Are there similar changes, that can be applied to EurekaLog?

[Joel]

I did not get the eurekalog issue resolved.

When I use Eurekalog with D2010 and Intraweb, Eurekalog creates an html file on the fly to display the error. Sometimes the full html file is rendered to the browser and sometimes only part of the html file is rendered to the browser.

To fix this issue I think that you need to strip "special" characters that may be used in your html to resolve the issue.

Joel


Hi,

Thank you very much for the feedback.

However, I didn't understand your situation fully. Were you able to resolve your issue? If yes - then how? As far as I understood, you're talking about changes in your template. Are there similar changes, that can be applied to EurekaLog?



--
Alex

Best regards...

Alexander - *EurekaLog Support Team*

[Alex]

Hi,

Can you send us example of malformed HTML, so we can check what kind of "special symbols" are there?