5.1.11 - freezes Application [Archive]

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NilsTOP

23-Dec-2006, 10:45 AM

Good morning,

well this is a very strange problem. You can start the application - say 5
out of 6 times.
Then the application suddenly freezes on startup. It's an MDI application.
As soon as the first
MDI-Child Window is created it not responding anymore. I can say, that this
happends more
often using Windows 2003 Terminal Server. But it also happens useing Windows
2000 Workstation
or Windows XP - but not so often. As soon, as you turn off Eureka Log
everything is okay.
There is no error log no expection nothing. There only think you can do is
to kill the application.

If anybody can help ...

Thanks

Nils

admin

29-Dec-2006, 03:49 PM

Hi,

NilsTOP wrote:
> Good morning,
>
> well this is a very strange problem. You can start the application - say 5
> out of 6 times.
> Then the application suddenly freezes on startup. It's an MDI application.
> As soon as the first
> MDI-Child Window is created it not responding anymore. I can say, that this
> happends more
> often using Windows 2003 Terminal Server. But it also happens useing Windows
> 2000 Workstation
> or Windows XP - but not so often. As soon, as you turn off Eureka Log
> everything is okay.
> There is no error log no expection nothing. There only think you can do is
> to kill the application.
>
> If anybody can help ...
>
> Thanks
>
> Nils

Can you create a source demo able to reproduce it?

--
Best regards...

Fabio Dell'Aria.
----------------
http://www.eurekalog.com
Catch every BUG, every time!

NilsTOP

30-Dec-2006, 04:39 PM

I would,

but this does not happen all the time and all projects. But I know where the
systems
dies. I can let you watch via Netviewer - if this helps

Nils

"admin" <support@eurekalog.com> schrieb im Newsbeitrag
news:en3dcd$v96$2@plesk.eurekalog.com...
> Hi,
>
> NilsTOP wrote:
> > Good morning,
> >
> > well this is a very strange problem. You can start the application - say
5
> > out of 6 times.
> > Then the application suddenly freezes on startup. It's an MDI
application.
> > As soon as the first
> > MDI-Child Window is created it not responding anymore. I can say, that
this
> > happends more
> > often using Windows 2003 Terminal Server. But it also happens useing
Windows
> > 2000 Workstation
> > or Windows XP - but not so often. As soon, as you turn off Eureka Log
> > everything is okay.
> > There is no error log no expection nothing. There only think you can do
is
> > to kill the application.
> >
> > If anybody can help ...
> >
> > Thanks
> >
> > Nils
>
> Can you create a source demo able to reproduce it?
>
> --
> Best regards...
>
> Fabio Dell'Aria.
> ----------------
> http://www.eurekalog.com
> Catch every BUG, every time!

admin

02-Jan-2007, 08:44 AM

Hi,

NilsTOP wrote:
> I would,
>
> but this does not happen all the time and all projects. But I know where the
> systems
> dies. I can let you watch via Netviewer - if this helps
>
> Nils

If you want I can connect with your PC using our remote support tool, so
to can definitely check the problem on your PC, ok?

To allow me to connect directly with your PC you must only download and
run our remote control tool
(http://www.eurekalog.com/files/EurekaLog_Remote_Support.exe).

It is only a simple TCP client, working on the HTTPS ports, so it works
with any firewall and local network configuration.

--
Best regards...

Fabio Dell'Aria.
----------------
http://www.eurekalog.com
Catch every BUG, every time!

Albert Wiersch

08-Feb-2007, 05:37 PM

Any news on this? I am having similar problems. At first I thought it was with EXECryptor since that was a major change I did when I updated to EurekaLog 5.1.11. However, some further testing seems to indicate the problems I though I was having with EXECryptor are with EurekaLog 5.1.11.

I have not only received reports of my application not responding, but also crashes. I have experienced this myself and EurekaLog does not appear. Sometimes the app just disappears.

Albert Wiersch

12-Feb-2007, 10:48 PM

Still waiting on this... Several users are reporting not responding/freezing issues. What should I do? Is this a EurekaLog problem? Should I go back to 5.1.10 or use 5.1.12 RC 4?

Fabio Dell'Aria

13-Feb-2007, 06:11 AM

Albert Wiersch

13-Feb-2007, 05:54 PM

Hi,

Albert Wiersch wrote:
> Still waiting on this... Several users are reporting not
> responding/freezing issues. What should I do? Is this a EurekaLog
> problem? Should I go back to 5.1.10 or use 5.1.12 RC 4?

I'm sorry but I absolutely need of a source demo able to reproduce it to
can definitely help to fix it.

Do you think to can create it, please?

--
Best regards...

Fabio Dell'Aria.
----------------
http://www.eurekalog.com
Catch every BUG, every time!

I wish I could but I don't think I could, or at least not without spending a lot of time on it. It's something that I think will be difficult to reproduce. I think I'll try going back to 5.1.10 and see if my users have better luck.