Bugtracker send options: include bug report in body message

Currently sending error report to Mantis only have the option to send the error report as a file attached. I'm having problems with eureka log attaching files to my Mantis system (maybe due to a Mantis/server problem, not EurekaLog, I'm not sure), so it would be nice to set an option to not attach files, but put the log report in the body message, just like you have with e-mail sending.

Wagner R. Landgraf wrote:

Currently sending error report to Mantis only have the option to send the error report  as a file attached. I'm having problems with eureka log attaching files to my Mantis system (maybe due to a Mantis/server problem, not EurekaLog, I'm not sure), so it would be nice to set an option to not attach files, but put the log report in the body message, just like you have with e-mail sending.

I have Mantis working with EurekaLog file attachments here. Works great.
I could provide Mantis settings if you are interested.

You might try NOT using upload directories for your Mantis projects.
Mantis stores the attachments in the database, so you don't really need
them.

When Mantis emails me with a bug report, I click on the URL link in the
Email, and it dumps me into the Mantis bug report web page. Click on the
link to the attachment zip on the Mantis bug page and bingo - there is
your ELF, screen shot, and in my case EXE and SQL logs.

HTH,

Kevin G. McCoy

[admin]

Hi Wagner,

do you have found the Kevin answer helpful?

Hi Fabio,

I haven't visit the forums until now.
Problem is Kevin's answer is messed up by spam.
Do you remember his answers? Do you have it somewhere?

Wagner

Wagner,

The upload directory feature of Mantis doesn't seem to work very well,
or there are some security privileges that need to be set on the web
server that I have not had time to figure out. It turns out you don't
need them.

Luckily, Mantis saves EurekaLog attachments in its database, so you
don't really need upload directories. I think it is quicker to use this
method than trying to find your file in a download directory on your web
site.

To view "attachments", you set up Mantis to email you when a new bug
report comes in. See _Mantis Msg.Png_ for a shot of Thunderbird and some
Mantis error log messages.

In the Email body is a blue link to the bug report on the Mantis web
site. Click it to view the body of the report. See _mantis rpt.png_.

Near the bottom of the report is a link to the "attachment", named
"bugreport.zip". Click that and your browser should download the
EurekaLog attachment zip. See _zip open.png_ Open it in your favorite
decompression utility (I use  WinRAR). All your attachments should be in
there. See _winrar.png_ Double click on the items you want to view in
WinRAR. You can also drag them to a convenient folder and view them
there. I prefer to view them directly out of the decompresser utility,
since it doesn't leave junk files all over your disk.

I have attached screen shots of all the steps. It only takes a few
seconds to view debug attachment details in the zip from the time you
get the Mantis email. In WinRAR I can double-click on the elf file and
the EurekaLog automatically opens, loads and displays it.

I have EurekaLog set up to save an EXE log, which contains all the major
steps a user has made with my application over the last few hours, and a
  SQL log that contains all the executed SQL statements from the last
few hours. The two extra logs get combined with the normal ELF and
screen shot that EL sends.

I love this system, because it allows me to check the cause of a crash
in a few seconds, think up a fix or a workaround, and be on the phone to
my user before they have a chance to call *me*.

HTH!

Kevin

Wagner R. Landgraf wrote:

Currently sending error report to Mantis only have the option to send the error report  as a file attached. I'm having problems with eureka log attaching files to my Mantis system (maybe due to a Mantis/server problem, not EurekaLog, I'm not sure), so it would be nice to set an option to not attach files, but put the log report in the body message, just like you have with e-mail sending.

Wagner,

The upload directory feature of Mantis doesn't seem to work very well,
or there are some security privileges that need to be set on the web
server that I have not had time to figure out. It turns out you don't
need them.

Luckily, Mantis saves EurekaLog attachments in its database, so you
don't really need upload directories. I think it is quicker to use this
method than trying to find your file in a download directory on your web
site.

To view "attachments", you set up Mantis to email you when a new bug
report comes in. See _Mantis Msg.Png_ for a shot of Thunderbird and some
Mantis error log messages.

In the Email body is a blue link to the bug report on the Mantis web
site. Click it to view the body of the report. See _mantis rpt.png_.

Near the bottom of the report is a link to the "attachment", named
"bugreport.zip". Click that and your browser should download the
EurekaLog attachment zip. See _zip open.png_ Open it in your favorite
decompression utility (I use  WinRAR). All your attachments should be in
there. See _winrar.png_ Double click on the items you want to view in
WinRAR. You can also drag them to a convenient folder and view them
there. I prefer to view them directly out of the decompresser utility,
since it doesn't leave junk files all over your disk.

I have attached screen shots of all the steps. It only takes a few
seconds to view debug attachment details in the zip from the time you
get the Mantis email. In WinRAR I can double-click on the elf file and
the EurekaLog automatically opens, loads and displays it.

I have EurekaLog set up to save an EXE log, which contains all the major
steps a user has made with my application over the last few hours, and a
  SQL log that contains all the executed SQL statements from the last
few hours. The two extra logs get combined with the normal ELF and
screen shot that EL sends.

I love this system, because it allows me to check the cause of a crash
in a few seconds, think up a fix or a workaround, and be on the phone to
my user before they have a chance to call *me*.

HTH!

Kevin

Wagner Landgraf wrote:

Hi Fabio, I haven't visit the forums until now. Problem is Kevin's answer is messed up by spam. Do you remember his answers? Do you have it somewhere? Wagner